Privacy Policy

1. Who We Are

BetterLiving Estate (“we”, “us”, “our”) operates the website betterlivingestate.co. We are the data controller responsible for the personal data you provide through the platform.

2. What Information We Collect

We collect the following categories of personal data:

• Information you provide directly when you submit an inquiry, contact form, or owner-submission form — typically your name, email address, phone number, WhatsApp or LINE ID, nationality, budget, preferred move-in date, and any free-text message.
• Information about your interactions with the platform — pages viewed, properties saved or shared, search queries, and the listings you inquire about.
• Technical information collected automatically by your browser or device — IP address, browser type, language, referring URL, and timestamps.
• Cookies and similar technologies used for site functionality, language preference, and basic analytics.

3. How We Use Your Information

We use your personal data to:

• Respond to your inquiries and connect you with the relevant property owner, landlord, or partner agent.
• Operate, maintain, and improve the platform, including saved-listings and search-history features.
• Send transactional communications such as confirmation of an inquiry or follow-up about a viewing you requested.
• Comply with applicable laws and respond to lawful requests from public authorities.
• Detect, prevent, and address fraud, abuse, security incidents, or other harmful or illegal activity.

4. Legal Basis for Processing

Where Thailand’s Personal Data Protection Act (PDPA), the EU GDPR, or other privacy laws apply, we rely on the following legal bases:

• Performance of a contract or steps taken at your request prior to entering a contract — for example handling your inquiry about a property.
• Our legitimate interests in operating and improving the platform, where those interests are not overridden by your rights and freedoms.
• Your consent, where required (for example for non-essential marketing communications).
• Compliance with a legal obligation we are subject to.

5. How We Share Your Information

We share your personal data only as needed to operate the platform and serve your request:

• With the property owner, landlord, or partner agent associated with the listing you inquired about, so that they can respond to you.
• With service providers acting on our behalf (for example hosting, database, email delivery, analytics, and Google Maps), bound by confidentiality and data-protection obligations.
• When required by law, court order, or governmental authority.
• In connection with a corporate transaction such as a merger or asset sale, subject to appropriate safeguards.

We do not sell your personal data.

6. International Transfers

Some of our service providers are located outside Thailand. Where personal data is transferred internationally, we take reasonable steps to ensure an adequate level of protection — for example by relying on the recipient’s certification, contractual safeguards, or your explicit consent where required.

7. Data Retention

We retain personal data for as long as reasonably necessary to fulfil the purposes set out in this policy — typically for the duration of your interest in a property and a reasonable follow-up period afterwards — or for longer where required by law (for example for tax or accounting purposes).

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of processing in certain circumstances.
• Object to processing based on our legitimate interests.
• Withdraw consent at any time where processing is based on your consent.
• Lodge a complaint with the data protection authority in your country.

To exercise any of these rights, contact us at hello@betterlivingestate.co. We may need to verify your identity before responding.

9. Cookies

We use a small number of cookies and similar technologies to remember your language preference, keep saved listings on your device, and measure aggregate usage of the platform. You can control cookies through your browser settings; disabling them may affect some functionality.

10. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No system is perfectly secure, however, so we cannot guarantee absolute security.

11. Children

The platform is not directed at children under 18 and we do not knowingly collect personal data from them. If you believe a child has provided personal data to us, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be highlighted where reasonably possible.

13. Contact

Questions, requests, or complaints about this Privacy Policy can be sent to hello@betterlivingestate.co or via the contact page at /contact.